Frequently Asked Questions

Froy African Market is an online and in-person store dedicated to providing authentic African products, including food items, clothing, beauty products, and more, to customers in the United States.

Yes, we ship our products across the United States and the 5 territories; we do also ship to Canada. Delivery times may vary based on your location.

Shipping typically takes 3-7 business days, depending on your location. We also offer expedited shipping options for faster delivery.

We accept major credit and debit cards, PayPal, Apple Pay and other secure payment options. All transactions are processed securely.

You can cancel or modify your order within 24 hours of placement. Contact us immediately at info@froyafricanmarket.com or send us a message on WhatsApp https://wa.me/c/13012568308 to make changes.

No, we do not accept returns. Please refer to our Return Policy for more details.

Absolutely! We source our food products directly from trusted suppliers to ensure they are fresh, authentic, and of the highest quality.

Once your order is shipped, you will receive a tracking number via email. You can use it to track your order's status on our website or the courier's site.

If you receive a damaged or incorrect item, please contact us immediately at info@froyafricanmarket.com with your order number and a photo of the item. We will resolve the issue promptly.

ou can reach our customer support team via email at info@froyafricanmarket.com or message us on WhatsApp https://wa.me/c/13012568308 during business hours.

Yes, we occasionally run promotions and discounts.

Yes, we accommodate bulk orders. Please contact us directly at info@froyafricanmarket.com for bulk pricing and delivery details.